Job Title: Helpdesk Support Level 2

Country: United States

Job Description

We are seeking an experienced Helpdesk Support Level 2 professional to handle escalated IT issues and provide advanced troubleshooting. If you have a strong technical background and problem-solving skills, we want you on our team!

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  • Responsibilities
  • Qualifications
  • Why Join Us?
  • Handle escalated issues from Level 1 support, providing advanced troubleshooting.
  • Diagnose software, hardware, and network problems and implement fixes.
  • Configure and support workstations, printers, and mobile devices.
  • Assist in software deployments, updates, and patch management.
  • Maintain and update documentation related to common IT issues and solutions.
  • Experience in troubleshooting Windows/Linux/Mac environments.
  • Familiarity with Active Directory, Group Policy, and remote desktop tools.
  • Basic networking knowledge (DNS, DHCP, VLANs, Wi-Fi)
  • Work with a team of top IT professionals.
  • Competitive salary and benefits.
  • Opportunities for career growth and professional development.
  • Cutting-edge technology and innovative projects.

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Ready to take the next step? Submit your application today! Fill out the form and showcase your skills.

For any inquiries, contact us at +1 (312) 761-3564 or info@icucloud.net

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