Join Our Team as a Helpdesk Support Level 1
Country: United States
Job Description
Are you passionate about providing excellent IT support and troubleshooting technical issues? Join our team as a Helpdesk Support Level 1 specialist and be the first point of contact for resolving IT-related problems.
- Responsibilities
- Qualifications
- Why Join Us?
- Serve as the first point of contact for end-user IT support requests.
- Provide basic troubleshooting for hardware, software, and network issues.
- Assist users with account setups, password resets, and software installations.
- Document and escalate complex issues to Level 2 support if necessary.
- Maintain records of issues and resolutions using a ticketing system.
- Basic understanding of IT systems and troubleshooting methodologies.
- Strong communication and customer service skills.
- Knowledge of Windows/Mac OS and Microsoft Office 365.
- Work with a team of top IT professionals.
- Competitive salary and benefits.
- Opportunities for career growth and professional development.
- Cutting-edge technology and innovative projects.
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Ready to take the next step? Submit your application today! Fill out the form and showcase your skills.
For any inquiries, contact us at +1 (312) 761-3564 or info@icucloud.net
